Original Article from Forbes by Contributing Writer Joseph Folkman
Most organizations agree that coaching is important, but they do virtually nothing to make employees more receptive to coaching. Moreover, misperceptions about how someone will respond to coaching shuts down a lot of valuable conversations before they’ve even begun. People working in these companies pay a high price. Many develop blind spots, not realizing the seriousness of an underlying performance issue. Keeping up a personal practice of being coachable allows you to stay in touch with your impact on others.
What does it mean to be coachable?
A person who is coachable not only responds well when given feedback, they ask for feedback. They view the input from others as a valuable tool in their development. They also are willing to take actions and make personal changes based on the feedback.
A new mindset required
In a TV interview, I was asked, “Wouldn’t requesting feedback from others cause them to view you as unsure of yourself and being less competent?” I replied, “Whenever anyone asks me for feedback, my impression is that this person is self-assured, competent, and courageous. They want to know how to improve. But perhaps I have been influenced by my research.”
What research tells us about the correlation between competence and coachability?
The graph above is based on results from over 50,000 leaders. Each leader was assessed on their coachability and the perception of their overall leadership effectiveness based on 46 behaviors. The assessment collected feedback from an average of 13 people, including managers, peers, direct reports and others. Those who were rated as being the least coachable (1st to the 10th percentile) had an overall leadership effectiveness rating at the 11th percentile while those who were the most coachable (91st to the 100th percentile) averaged the 92nd percentile.
Impact on promotability
In another study, my colleagues Jack Zenger, Kevin Wilde and I looked at leaders who were rated as having high potential versus all others. Once again, as the graph below demonstrates, the high potential leaders were rated as significantly more coachable.
Becoming more coachable
Here are our specific suggestions for conveying to others your receptiveness to coaching and to practice being more coachable.
1. Ask for feedback. The single most powerful thing you can do is to sincerely ask for feedback from your colleagues, especially your boss. It can be as simple as asking, “Give me one suggestion for what I could do to be more effective in my job.” The important step is to the open the door to feedback.
2. Ensure you understand the feedback. Be sure you understand the seriousness or importance of this message. It could be a casual suggestion, or it could be something that is career limiting. Make certain you know which. If you’re uncertain about the exact meaning of the feedback, seek examples that will illustrate the message.
3. Thank the giver of feedback and confirm your desire for more. Your response to feedback will determine whether this will be the first of many doses of helpful information, or whether it will be the last you’ll ever receive.
4. Request suggestions on how to improve. The giver of feedback may have some useful ideas about how to improve, change your manner, or start doing something that would make you even more effective.
5. Welcome tough or unexpected feedback. Develop a thick skin that accepts such feedback as a learning opportunity, not a personal attack.
Creating a life-long habit of welcoming feedback:
When people first begin their working career, they regularly check in with their boss and ask for feedback. We asked 692,561 people to assess the importance of being coachable along with 15 other leadership competencies. Each person was asked to choose the four competencies out of 16 that were most important. With leaders who were 25 or younger, 22 percent of raters said coachability was one of the top four most important competencies. As the graph below clearly demonstrates, as people age the perceived importance of coachability declines (see the right axis labeled “Importance of Being Coachable”). Keep in mind that this was a forced choice of the four most important competencies. It’s not that coachability is not important, but other competencies become more important as people age. As the graph demonstrates, the effectiveness of leaders on coachability also declines with age (see the left axis labeled “Coachable Effectiveness”).
The lesson we need to learn
Many of us have the assumption that someday life will be easy. We will coast along effortlessly and will be successful. As evidenced above, this assumption causes many to start coasting. But this assumption that it gets easier is not true. It is never true because you change, the organization changes and the business environment is constantly evolving. A successful life means constant change and continuous learning. So set a goal now to remain coachable throughout your career.
Are you Coachable?
Take our Coachability Assessment and find out!